FAQ

Setup time varies by package:

• Basic Package: 2-3 business days after receiving your information
• Professional Package: 5-7 business days with content and photos
• Premium Package: 7-10 business days including CRM setup and mobile app configuration

We'll keep you updated throughout the process and can often expedite for urgent launches.

We'll need the basics to get started:

• Business name, address, and contact information
• Logo (or we can help create one)
• 10-20 high-quality photos of your charters, boat, and catches
• Service descriptions and pricing
• Team member bios and photos (Professional/Premium)

Don't worry if you don't have everything ready - we'll guide you through each step and can work with what you have.

Absolutely! We're proud of the charter websites we've created. Contact us and we'll share a portfolio of live sites across all three package tiers. You'll see examples of different design styles, layouts, and features in action.

Many of our clients have seen significant increases in bookings after launching their new sites - we'd love to show you why!

Yes! All packages include access to an easy-to-use content management system (CMS). You can:

• Update text and pricing
• Add or remove photos
• Create blog posts and fishing reports
• Manage your gallery

With the Premium Package, the mobile app makes it even easier - upload photos from your phone and let AI generate the content for you automatically!

We also provide training and ongoing support to help you manage your content confidently.

The AI content generator (Premium Package only) is incredibly simple:

1. Take photos during your charter with your phone
2. Open the CharterSites mobile app
3. Upload the photos
4. Our AI analyzes the images, identifies fish species, and automatically writes engaging blog posts or gallery descriptions
5. Review and publish with one tap

The AI understands fishing terminology, creates SEO-optimized content, and writes in a compelling style that attracts customers. It saves hours of work every week and keeps your website fresh with regular updates.

The CRM system (Premium Package) helps you manage every customer interaction:

• Lead Management: All website inquiries automatically added to your pipeline
• Contact History: Track all emails, calls, and bookings for each customer
• Follow-up Reminders: Never forget to respond to an inquiry
• Customer Profiles: Store preferences, past trips, fish caught, and special requests
• Automated Emails: Instant confirmation messages when bookings are requested
• Booking Calendar: Visual calendar showing availability and upcoming trips

Everything is accessible from your phone or computer, making it easy to manage your business from the dock or at home.

Not at all! We've designed everything to be user-friendly, even if you're not tech-savvy:

• Simple point-and-click editing (no coding required)
• Mobile app works just like posting to social media
• Video tutorials for every feature
• Ongoing support whenever you need help

Most of our clients are fishing guides, not web developers. If you can send an email and use a smartphone, you can manage your CharterSites website.

No setup fees, no hidden costs! Our pricing is simple and transparent:

• Basic: $25/month - that's it
• Professional: $49/month - everything included
• Premium: $99/month - all features, mobile app, CRM, and AI tools included

Your monthly fee covers hosting, security, updates, support, and all features listed in your package. The only additional cost might be a custom domain name (~$15/year), which is optional.

Yes, you can change packages anytime! Here's how it works:

• Upgrading: Instant access to new features, prorated billing for the current month
• Downgrading: Takes effect at your next billing cycle, you keep premium features until then

Many clients start with the Basic package to get online quickly, then upgrade to Professional or Premium as their business grows. There's no penalty for changing packages.

We accept all major payment methods for your convenience:

• Credit cards (Visa, Mastercard, American Express, Discover)
• Debit cards
• ACH bank transfers

Billing is automatic each month, so you never have to worry about your site going down. We'll send a receipt via email for your records.

No long-term contracts required! Our service is month-to-month, and you can cancel anytime:

• Cancel before your next billing date - no charge for the following month
• We'll provide a backup of all your content and photos
• No cancellation fees or penalties

We're confident you'll love our service, so we don't lock you into contracts. Most clients stick with us because we deliver results, not because they have to.

We're here to help you succeed! All packages include:

• Email Support: Response within 24 hours (usually much faster)
• Video Tutorials: Step-by-step guides for every feature
• Knowledge Base: Searchable help articles and FAQs

Professional and Premium packages also include:

• Priority support with faster response times
• Phone support for urgent issues
• Quarterly website reviews and optimization recommendations

We treat you like a partner, not just a customer. Your success is our success!

Absolutely! We offer content assistance across all packages:

• Basic Package: We'll help structure your basic information and provide templates
• Professional Package: We can write or polish your service descriptions, team bios, and initial blog posts
• Premium Package: AI content generator creates blog posts and gallery descriptions automatically from your photos

We understand that writing isn't everyone's strength - we're here to make your charter business shine online.

We're happy to discuss custom development! While our packages cover 95% of what charter businesses need, we understand every operation is unique.

Common custom requests include:

• Integration with third-party booking systems
• Custom reporting and analytics
• Specialized forms or calculators
• Advanced integrations with social media or marketing tools

Contact us to discuss your specific needs. Custom development is quoted separately based on complexity, and we'll always provide a clear estimate before starting work.